Our Service

The Evidence Network provides performance measurement services for innovation enabler management, boards of directors, government funders, and other stakeholders.  We measure the impact of innovation enabler services on the firms that are their members or clients.  Our customers receive reports that provide reliable and timely evidence of innovation enabler impact. 

We provide evidence of innovation enabler impact that is both results-driven and actionable.  Results-driven evidence is demanded by government funders and other stakeholders who want to know whether or not innovation enablers are achieving their mission.  To provide results-driven evidence we measure mission performance, the impact of innovation enabler services on the performance of their member or client firms.  Mission performance is assessed in terms of a customizable set of measures including: impact on firm revenues, employees, new products, processes or services, time to market, etc.

Actionable evidence is required by innovation enabler management and boards of directors to focus on objectives and improve effectiveness.  To provide actionable evidence we measure service performance, the effectiveness of innovation enabler services.  It is measured in terms of the effectiveness of a customizable set of services such as:  the provision of information and advice, the facilitation of business or research linkages, technology development services, etc.

Our measurement approach is customizable and scalable and so it is suitable for a wide variety of innovation enablers from research institutes to technology commercialization offices to industry associations.  Customers can compare targeted and actual performance, performance improvements over time, or the performance of multiple departments or organizations, even those of different types.

We base our assessments on data collected from innovation enabler member or client firms through our customizable web-based survey.  Our customers use the TEN Survey Design Tool. to select appropriate survey questions from our library of over 100 questions.  Once the survey design is complete, innovation enablers invite their member or client firms to respond to their short and secure web-based survey.  We then collect, analyze, and interpret survey responses and present our findings in an authoritative, yet easy to read report.